FAQ For Pros

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Just sign up! It’s free for both pros and homeowners to create an account! Homeowners can get paired with the best local pros for their project and pros can choose local jobs for a nominal fee.

We never charge homeowners or pros a fee to join and use service.com. It’s always free to make an account for both pros and homeowners; however, service professionals are charged a nominal fee to gain access to customer information. While Service.com does provide leads we drive the most revenue through financing customers and credit card processing.

or our pros to appear in the search results, they must first become verified. Verification is done by collecting important business information on each company so as to ensure it is appropriately licensed and insured for its industry as well as to generally vouch that a company is in good standing. This also includes a thorough background check into each company. To start the verification process a pro will need to send us their licensing (if applicable) and insurance information to pro@service.com Verified pros have access to jobs sooner, can use our financing, as well as our credit card processing.

Call us at (888)805-0010 or email help@service.com. You can even chat with us right from our site. Our office hours to speak with a Project Manager are 9 a.m. - 5 p.m EST. Please feel free to leave a message and someone will get back to you as soon as possible.

They are the concierge gurus who help keep projects running smoothly. They monitor chats and will jump in if there are any misunderstandings or conflicts between pros and homeowners. Our Project Managers will also help you find the help you need to get your home improvement projects started.

Service.com’s Project Managers don’t just work for our homeowners, they also work closely with our service pros to help them manage their leads and customers as well as helping pros set up and maintain their Pro Pages and making sure they take advantage of all of the benefits service.com has to offer.

We accept all major credit and debit cards.

All of our leads are competitively priced for their respective industries. The price per lead can fluctuate depending on demand and location. We are dedicated to providing the best leads at the most competitive rates.

Our privacy policy can be found here and our Terms and Conditions here.

Absolutely! If you check an average web page URL, you can see the address starts with http; however, a secured site will read, https. See that very important S at the end? Service.com has one of those keeping your information safe and secure. You can also check for a lock icon, generally somewhere in the address bar.

Customers who have hired the pro and have experience with the company’s work are invited and encouraged to leave an honest review. We give all companies an opportunity to respond to criticism.

Log in to your account and go to settings by clicking on the three horizontal lines on the upper-left of the page. From there, you’ll see different options you can select to enter or update your information.

If you can’t remember your password, just hit the forgot password button and enter your email address that’s connected with your service.com account. An email will be sent prompting you to reset your password.

Log in to your account and go to account settings. At the bottom of the page there is an option to change your password.

Give us a call at (888)805-0010 to talk with a project manager, or shoot us an email at pm@service.com

Still have questions?

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