FAQ For Homeowners

We never charge homeowners or pros a fee to join and use service.com. As a customer, you only pay when satisfied with the work the service provider has done. It’s always free to make an account for both pros and homeowners; however, service professional are charged a success fee on the completion of jobs as well as standard bank processing fees on debit and credit cards.

Just sign up! It’s free for both pros and homeowners. If you’re a homeowner, feel free to browse our service pros either from the search bar by job and zip or by category. And business owners, check out the benefits we offer your company.

All of the services that keep a home standing and a household running can be found on our platform. If you’re a service company and you’re interested in joining service.com, click here.

If we don’t have the service you’re looking for in your area, just reach out to us through chat, email, or give us a call. Our Project Managers are more than happy to find the pros and services you need.

For our pros to appear in the search results, they must first become verified. Verification is done by collecting important business information on each company so as to ensure it is appropriately licensed, bonded, and insured for its industry as well as to generally vouch that a company is in good standing. This also includes a thorough background check into each company. If you are a business owner who has already joined service.com but have not yet been verified, you can do so in your profile.

We require all pros on our site to be insured. Licensing and being bonded depends on industry standards. If you have questions about whether a pro is properly insured and licensed, you can check here.

Call us at 888-805-0010 or email help@service.com. You can even chat with us right from our site. Our office hours to speak with a Project Manager are 9 a.m. - 5 p.m EST. Please feel free to leave a message and someone will get back to you as soon as possible.

We accept all major credit and debit cards. A customer’s prefered payment information is securely stored on our site. This assures the service professional is paid promptly for satisfactory work without the hassle of mailed invoices. It also protects the homeowner as service.com has a 100% satisfaction guarantee on all work that was provided and paid for through service.com.

Customers who have hired the pro and have experience with the company’s work are invited and encouraged to leave an honest review.

Absolutely! If you check an average web page URL, you can see the address starts with http; however, a secured site will read, https. See that very important S at the end? Service.com has one of those keeping your information safe and secure. You can also check for a lock icon, generally somewhere in the address bar.

If you can’t remember your password, just hit the forgot password button and enter your email address that’s connected with your service.com account. An email will be sent prompting you to reset your password.

You can find a pro whenever you need one. Wherever you are. Our app is available on both iOS and Android.

Nope! Once a member, always a member. No monthly or annual fees or dues required.

To cancel, call one of our Project Managers at 888-805-0010 or email your request at pm@service.com.

You can leave a review right on our site from the pro’s page.

You must have a service.com account to claim any promotion or Daily Deal offered by service.com. Payment also must be made through service.com with a credit or debit card. Cash or check payments are not accepted.

After you fill out the daily deal form and create your account, our project managers will be reaching out to connect you with a verified company. Also, you may contact one of our Project Managers at (888)805-0010 so that they can connect you with the company to schedule your service.

Go to service.com and type your need in the search box. Your postal code should be pre-populated. If you would like to search for pros in a different zip than where you are currently located, or for whatever reason, the zip is not populated, you can change your location by clicking on the zip code section and type it in manually.

Yes! Just type in your chosen providers name in the search bar. If the provider is within 100 km of the zip shown, the provider will be displayed in the search results.

To the right of the company, there will be a message button with a chat bubble inside. Click on it to start a chat with a pro. If you’d like to chat with one of our Project Managers, click on the tab at the bottom right the page that says, “Chat with service.com.”

Of course! We want you to find the best pro and get the best quote for the job.

We monitor chats to ensure the responsiveness of our pros, but despite our best efforts, sometimes we miss a non-responsive pro. Should a company fail to respond to your message, just ping us, we’ll be happy to contact the company for you. If a lack of communication persists, we’ll arrange for you to connect with a different company.

For sure! Your safety and the welfare of your home is our priority. We don’t accept any service professionals onto our platform whom we wouldn’t feel comfortable letting into our own homes and around our own families.

Log in to your account and go to settings by clicking on the three horizontal lines on the upper-left of the page. From there, you’ll see different options you can select to enter or update your information.

All you have to do is click on the unsubscribe link at the bottom of the email. If you don't wish to receive calls or snail mail from us any longer, give us a call at (888)805-0010 or email us at pm@service.com.

Log in to your account and go to account settings. At the bottom of the page there is an option to change your password.

Surprise, surprise — go to accounts settings and click on payment methods.

It’s very important to carry out all communications and provide payment through the service.com chat platform. This is for the protection of both the homeowner and the pro. Our Project Managers are trained to mediate disputes and will resolve any issues appropriately. Please refer to service.com’s Terms and Conditions for more information.

They are the concierge gurus who help keep projects running smoothly. They monitor chats and will jump in if there are any misunderstandings or conflicts between pros and homeowners. Our Project Managers will also help you find the help you need to get your home improvement projects started.

Still have questions?

Give us a call at (888)805-0010 to talk with a project manager, or shoot us an email at pm@service.com

service.com header logo

© 2015-2017 Service.com
All Rights Reserved